Expect Green Utilities are passionate about giving our customers an exceptional service and we are always looking for ways in which we can improve our service. We treat all customers who wish to raise a complaint with respect, and strive to resolve your concerns within 5 working days; although, we aim to resolve your concerns (at the latest) within 8 weeks from the date your complaint is raised.

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Step One

Log your complaint with us by phone, letter, or email.

 

Step Two

Your complaint will be investigated, and we will respond to you within three working days, and we will try to resolve it, where possible, within 10 working days.

 

Step Three

If you are unhappy with the outcome, then you can ask for, or we’ll get you a second opinion from another expert or manager to reach a fair outcome we’re all happy with. Together, we’ll agree how and when we’ll keep you up to date on your complaint’s progress.

 

Step Four

The Energy Ombudsman.

Is a free, independent and impartial service. If we don’t agree on a resolution, you can contact the Energy Ombudsman if we’ve sent you a final offer letter or if we haven’t resolved your complaint within 8 weeks. You can contact them on 0330 440 1624, email enquiry@ombudsman-services.org, visit ombudsman-services.org or write to PO Box 966, Warrington, WA4 9DF.

 

The Energy Ombudsman will carry out an independent investigation on your behalf and any decision reached by them that you accept is binding on us, but not on you. As part of resolving your complaint; they may ask us to do one or more of the following:

 

• Apologise.

• Give an explanation.

• Take action to correct things for you.

• Award compensation.

 

 

E G Utilities Contact Information:

Phone: 0121 827 1635

Email: hello@expectgreenutilities.com

Address: 80 Linnet Rise, Kidderminster, DY10 4TU